Have Them Explain in Their Own Words!!

One way you can be more certain that an employee understood your message is to have them tell you, in their own words, what they think you meant.

This feedback technique is called paraphrasing.

Having them explain your message in their own words lets you hear how they interpreted the information.

 

Think Before You Speak!!
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Bay Ltd - Managing Employee Safety & Health
Part 2 - Effective Communication