Effective Communication Test

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Name Employee No. Company

E-mail Address

Test Questions

1. HOW Something is communicated is not as important as WHAT is said.

A. True    
B. False    

2. As a Supervisor you must be able to present information in a way that makes certain that your employees _________________________ you correctly.

A. hear   C. understand
B. agree with   D. None of the above

3. The Communication Loop include the following:

A. a speaker, a message & a listener   C. a speaker and a listener
B. a speaker, a listener, a monitor & a message   D. a speaker, a message, a listener & feedback

4. Whenever you talk to an employee about any job related subject, you must ____________ .

A. give them ALL the necessary information   C. make certain the information is accurate
B. Present the information clearly   D. All of the above

5. Emphasizing ___________________ helps the listener recognize what is most important to remember.

A. fault   C. bad work habits
B. key points   D. good work habits

6. Very often, employees need to understand one part of a message completely in order for the next part to make sense. This is called providing ___________________ information.

A. personal   C. useful
B. trivial   D. prerequisite

7. It is always good practice to ask questions yourself to make sure your message got across correctly.

A. True    
B. False    

8. One waqy you can be more certain an employee understood your message is to have them tell you, in their own words, what they think you meant. This feedback technique is called ________ .

A. prerequisite information   C. paraphrasing
B. preventive communication   D. positive listening

9. Things like the tone of your voice, or which words you emphasoze provide employees with clues or signals about how important the information is or how they are supposed to feel about it.

A. True    
B. False    

10. Good communication includes the meaning of the message clear to the employee.

A. True    
B. False    

11. In order to be an effective communicator you must be a good speaker and a __________ .

A. loud speaker   C. good listener
B. supervisor with experience   D. None of the above

12. Good listening skill include ________________________________ .

A. listening to every word   C. giving the employee most of your attention
B. listening to the last part of each sentance   D. devoting your full attention to what the speaker is saying.

13. If you do not agree with what someone is saying you should _____________________ .

A. interrupt them and set them straight   C. listen until they finish speaking, then offer your comments and feedback
B. walk off until they change their mind   D. explain how stupid they are

14. Effective communication must be _____________________________ .

A. accurate, complete, clear & understood   C. delivered with good intentions
B. accurate and clear   D. accurate, clear & understood

15. Your unspoken message must be consistent with and support your _________ messages.

A. long term   C. spoken
B. short term   D. personal

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